About
About MergeYard
MergeYard is building an internal collaboration layer for support teams that work in Zendesk Support.
Product focus
What MergeYard is focused on
Support teams often live in their helpdesk while the internal coordination needed to resolve a ticket happens somewhere else. Questions move into side channels, escalations lose history, and final internal decisions can be hard to reconstruct.
MergeYard brings that internal collaboration closer to the work. Starting with the helpdesk, it gives teams a dedicated internal space for support discussions, channels, direct messages, threads, and calls that stay tied to the support workflow.
The current product focus is straightforward: make internal support coordination easier for teams working in Zendesk Support, and make the product and public materials clear enough for both Marketplace review and real customer evaluation.
Where we focus
Three principles guiding the work.
01
Start with the support workflow
MergeYard starts with helpdesk collaboration because agents already spend their day in Zendesk, where ticket context and internal coordination need to stay close together.
02
Make internal coordination easier
The product focuses on practical support collaboration: ticket-linked discussions, channels, direct messages, threads, calls, and escalation spaces that stay connected to the work.
03
Keep the product grounded
MergeYard is being prepared for Zendesk Marketplace review and real customer use. Public pages and reviewer materials are written to match the product that exists today.
Get in touch
Questions about the product or review process?
Use the contact, install, and security pages for installation questions, pilot planning, security review follow-up, or Marketplace evaluation.