About
About MergeYard
MergeYard Chat is built for Zendesk Support teams that want internal collaboration to stay close to ticket work.
Product focus
What MergeYard is focused on
Support teams often live in their helpdesk while the internal coordination needed to resolve a ticket happens somewhere else. Questions move into side channels, escalations lose history, and final internal decisions can be hard to reconstruct.
MergeYard brings that internal collaboration closer to the work. Starting with the helpdesk, it gives teams a dedicated internal space for support discussions, channels, direct messages, threads, escalation spaces, and optional call workflows that stay tied to the support workflow.
The product focus is straightforward: make internal support coordination easier for teams working in Zendesk Support, and keep product, security, and privacy materials clear for customers and admins.
Where we focus
Three principles guiding the work.
Start with the support workflow
MergeYard starts with helpdesk collaboration because agents already spend their day in Zendesk, where ticket context and internal coordination need to stay close together.
Make internal coordination easier
The product focuses on practical support collaboration: ticket-linked discussions, channels, direct messages, threads, calls, and escalation spaces that stay connected to the work.
Keep the product grounded
MergeYard keeps public product, security, and privacy materials tied to the product that exists today.
Get in touch
Questions about the product?
Use the contact, Marketplace setup, and security pages for setup questions, demo scheduling, security review follow-up, or Marketplace subscription questions.