MergeYard support
Support and customer contacts
Use these contacts for product support, Marketplace setup planning, security review, privacy requests, and enterprise follow-up related to MergeYard Chat.
MergeYard is operated by CatsDojo LLC.
Support topics
Route your request to the right team.
Marketplace setup and product support
Zendesk Marketplace setup help, workspace setup, onboarding questions, and product support.
support@mergeyard.comTarget initial response: within 1 business day
Bug reports and operational issues
Functional defects, unexpected behavior, and production-impacting product follow-up.
support@mergeyard.comTarget initial response: within 1 business day
Security and vendor review
Security questionnaires, procurement follow-up, architecture clarifications, and enterprise review coordination.
security@mergeyard.comTarget initial response: within 1 business day
Privacy and data handling
Retention questions, privacy requests, deletion follow-up, and data handling inquiries.
privacy@mergeyard.comTarget initial response: within 2 business days
Response targets
Public response targets
Marketplace setup help and product issues: target initial response within 1 business day.
Security review and vulnerability-related requests: target initial response within 1 business day.
Privacy and retention questions: target initial response within 2 business days.
These are public response targets, not binding SLA commitments unless separately agreed in writing.
Enterprise review
Enterprise review path
If your team needs enterprise review for MergeYard Chat, these are the common items we can route:
- public terms, privacy, security, and support pages
- subprocessor information
- security and architecture follow-up
- data-processing and procurement review coordination
- commercial and contract-routing follow-up