Pricing
Pricing through the Zendesk Marketplace.
MergeYard Chat is a paid Zendesk Marketplace app for Zendesk Support teams. Customers subscribe through Zendesk Marketplace, and billing is handled through the Zendesk Marketplace paid app flow.
MergeYard Chat
Billed through Zendesk Marketplace.
Real-time ticket collaboration for Zendesk Support teams, keeping internal discussions and ticket context in the same place as the ticket.
Easy to justify
If one avoided escalation saves 15 minutes, MergeYard can pay for itself.
For a 50-agent support team, $5 per Zendesk agent/month is $250/month. If the team saves just a few minutes per agent by reducing duplicate explanations, lost decisions, and manager follow-up, the value becomes easy to justify.
50 agents
Example team size
$5 / agent / month
Marketplace pricing
$250 / month
Illustrative monthly cost
Fewer scattered escalations
Workflow outcome
Faster internal answers
Agent outcome
Better reviewability
Leader outcome
This is illustrative framing, not a savings promise.
Ticket-linked discussions
Real-time team chat
Direct messages
Channels
Threads
Escalation spaces
Ticket-resolution context history
Manager visibility into collaboration context
Lightweight audio/video handoffs under fair-use limits
Call usage
Audio/video handoffs
MergeYard Chat includes lightweight audio/video handoffs for quick ticket collaboration. Calls are designed for ticket escalations and support handoffs, not long-form video meetings.
Included fair-use limits
- 20 pooled call minutes per paid agent/month
- Up to 4 participants per call
- 30-minute maximum call duration
- Additional call usage available through add-on or enterprise terms
Core messaging, channels, DMs, threads, escalation spaces, and ticket-linked collaboration history are included in the $5 per-agent plan. Audio/video usage is included only within the fair-use limits above.
FAQ
Billing and usage questions
How is MergeYard billed?
MergeYard is billed through Zendesk Marketplace using the paid app billing flow.
Who is billed?
MergeYard is priced per Zendesk agent. Final billing behavior is handled through Zendesk Marketplace.
Are audio/video calls unlimited?
No. MergeYard calls are designed for quick ticket handoffs, not unlimited video meetings. The standard plan includes 20 pooled call minutes per paid agent/month, up to 4 participants per call, and a 30-minute maximum call duration. Additional call usage is available through add-on or enterprise terms.
Can larger teams get more call usage?
Yes. Teams that need more audio/video usage can contact MergeYard for add-on or enterprise terms.
Is MergeYard a Zoom replacement?
No. MergeYard is a Zendesk-native ticket collaboration layer. Audio/video handoffs are included to help agents quickly resolve tickets when chat is not enough.