Contact MergeYard

Support, review, and preview contacts

MergeYard uses direct support and review contacts for help, but preview access starts through the self-serve Zendesk preview path.

For preview access, use Join Marketplace preview so we receive the Zendesk workspace details needed for onboarding.

MergeYard is operated by CatsDojo LLC.

Direct contacts

Reach the right team directly.

Support and installation help

Use this path for installation questions, workspace access problems, ticket-context issues, channel or thread issues, and call-related troubleshooting.

support@mergeyard.com

Marketplace preview, pilots, and demos

Start here if your Zendesk team wants to evaluate MergeYard before the public Marketplace listing is live.

Join Marketplace preview

Need help after starting the preview? Email support@mergeyard.com.

Security review

Use this path for security questionnaires, architecture review follow-up, and responsible disclosure or vulnerability-related questions.

security@mergeyard.com

Privacy and data handling

Use this path for deletion requests, retention questions, and privacy follow-up related to Zendesk app usage or workspace data.

privacy@mergeyard.com

Support scope

When to contact support

Installation or authorization problems in Zendesk.

Workspace mapping, seat, or access-control questions.

Ticket-linked discussion, channel, direct message, thread, or call issues.

Preview follow-up, pilot planning, or customer evaluation questions.

Documentation

Use the install guide for the Zendesk admin setup path.

Use the security page for reviewer-facing contacts and data-access disclosures.

Use the privacy and subprocessors pages for data-handling and vendor disclosures.